I visited American Freight in Harrisburg yesterday to look at dining, living room, and bedroom furniture. I had a very negative experience. The sales tactics used were aggressive and had complete disregard for my expressed needs. From the moment I walked in, a salesperson approached me and started asking questions. I clearly and politely stated that I wanted to "do a circuit" of the entire floor and if I had any questions, I would let him know. He continued talking and I had to restate that I wanted to browse on my own first. The same salesperson approached me less than 10 minutes later and started asking very personal questions - "Are you looking for an existing place or a new place", "Where do you live?", "Do you live in a house?" I stated again that I wanted to look on my own. After he continued to ask questions, I clearly told him that I did not want to answer questions or talk, I just wanted to look on my own. Not even 5 minutes later, another salesperson approached me and started asking which items I liked the best. I expressed by dissatisfaction with their sales approach. Shortly after I left because I felt very uncomfortable. I recommend that salespeople LISTEN to what customers are actually saying. The company lost my interest and business.
All USA
I visited American Freight in Harrisburg yesterday to look at dining, living room, and bedroom furniture. I had a very negative experience. The sales tactics used were aggressive and had complete disregard for my expressed needs. From the moment I walked in, a salesperson approached me and started asking questions. I clearly and politely stated that I wanted to "do a circuit" of the entire floor and if I had any questions, I would let him know. He continued talking and I had to restate that I wanted to browse on my own first. The same salesperson approached me less than 10 minutes later and started asking very personal questions - "Are you looking for an existing place or a new place", "Where do you live?", "Do you live in a house?" I stated again that I wanted to look on my own. After he continued to ask questions, I clearly told him that I did not want to answer questions or talk, I just wanted to look on my own. Not even 5 minutes later, another salesperson approached me and started asking which items I liked the best. I expressed by dissatisfaction with their sales approach. Shortly after I left because I felt very uncomfortable. I recommend that salespeople LISTEN to what customers are actually saying. The company lost my interest and business.