Horrible, horrible customer service! I usually do not review places and I was taught if I do not have anything nice to say, don't say it at all. However, I have never met a more rude sales person in my life. She was condescending and gave off the impression that I was inconveniencing her. I'd rather drive 100 miles for chalk paint than visit this store again.
Laura, I appreciate your response and trying to find out what had happened. However, the experience that your daughter is reporting is not what had happened. When I asked for help and info on the product, she sighed and stayed in a very rude way 'you should take a workshop.' No explanation about the product, no questions on my experience with restoring furntiture. No dialogue at all. Maybe I would've taken a workshop if your daughter had offered it in a polite and professional manner? I actually had an hour break and had planned on using as much of it as I could to gain any info I could. However, after your daughter was rude and obviously did not have time for me. I just wanted out of there. She did NOT offer brushes and I am thankful that you mentioned them in your response because if I had not done my research prior to coming to your store, I wouldn't have known I needed them. Please understand this post is not to bash your store but to provide you with the information that you need to better train your daughter on customer service.
All USA
Horrible, horrible customer service! I usually do not review places and I was taught if I do not have anything nice to say, don't say it at all. However, I have never met a more rude sales person in my life. She was condescending and gave off the impression that I was inconveniencing her. I'd rather drive 100 miles for chalk paint than visit this store again. Laura, I appreciate your response and trying to find out what had happened. However, the experience that your daughter is reporting is not what had happened. When I asked for help and info on the product, she sighed and stayed in a very rude way 'you should take a workshop.' No explanation about the product, no questions on my experience with restoring furntiture. No dialogue at all. Maybe I would've taken a workshop if your daughter had offered it in a polite and professional manner? I actually had an hour break and had planned on using as much of it as I could to gain any info I could. However, after your daughter was rude and obviously did not have time for me. I just wanted out of there. She did NOT offer brushes and I am thankful that you mentioned them in your response because if I had not done my research prior to coming to your store, I wouldn't have known I needed them. Please understand this post is not to bash your store but to provide you with the information that you need to better train your daughter on customer service.