Boscov's

I used to love this store, but every experience I have had there in the past year has been unfavorable. I am a credit card holder and periodically get coupons in the mail for 15% off. When I tried to make a purchase using this coupon, I was told I could not pay with a gift card, only my credit card. The cashier was very rude about it. The store was practically empty and in a time when retail stores are closing left and right, I asked her why she was discouraging business. There was a woman in line behind me who said she just used the coupon with a gift card in another department. After asking to speak to a manager, I was allowed to use the gift card. Also, the past two purchases I have made since then have been defective products. I bought a purse there around Christmas time and about a month later the lining tore. I kept it, but had to sew the lining. I also bought a leather wallet and 3 weeks later the side seam split and all my change was falling out. Both products were leather from name brand manufacturer. I don't know if it is the store's merchandise or the manufacturer, but I am certainly not hard on products. Both the purse and the wallet which were leather should have lasted for years. Returns are a major hassle. When I returned the wallet, they refused to give me a cash refund only a store credit. I paid cash for it and it was defective, I felt I should have gotten my cash back. I don't want to write off this store, but I think they are going down hill. I have been giving my business to Kohl's. They have better quality merchandise and NO HASSLE returns.