I am extremely dissatisfied with the Carl’s TV repair. I experienced a lack of customer service, and I saw no evidence of a commitment to customer satisfaction on the part of management or hired employees. Some of this could have been eased with clearer communication, but that is lacking in Carl’s also. Here is my experience.
I have a dual CD player in which worked, but one side which also played, would not open. To be clear, both sides played, but one would not eject. I called Carl’s TV, a man told me that they did fix items like that, but they charge an upfront fee of $39.00 to evaluate the problem. I brought it right in. I was charged $45.00 to my credit card, which really did not compute even with the tax, but I let it go because I was told that the evaluation fee was applicable toward the repair. I told the man on the phone that I had a $100.00 limit on the repair. I waited for the diagnostic, 3 days, a week, finally at 10 days, final, I called I was told “Soon.” This must have stirred something because I did get a call the next day telling me that the repair was going to be an additional $105.00 for a total of $150.00. Clearly, this was over budget, so I asked if it could be packed up and I could pick it up. I waited the rest of that day, the following day was Sunday, and so I guess that doesn’t count. On Monday I called, “Can I pick up my CD unit?” I was told, “Oh the techs are on the road they won’t be back all day.” The next day there was a snowstorm that was predicted so I asked, begged and cajoled if there was any way that the unit could be put back together, NOPE! “It can’t be done.” The next day, I had to drive in the snow, and pay $45.00 for nothing. Another thing, I was charged a $4.00 fee for something that has to do with the environment. I was never explained why this applied to estimates so, I was charged $4.00 for looking at a broken CD player. What impact does that have on the environment? To add insult to injury, Carl’s added sales tax to that tax. Here’s my parting shot to bad communication, - I asked, what was wrong with the unit. I was told “some sort of a circuit problem.” Gee, I didn’t even get a reasonable, adult answer for my fee and my patience. Now, if I was told that the diagnostic would take almost two weeks, and had that questionable environmental fee and the problem been explained to me, then this bad review would never have been written. I can’t rate Carl’s TV quality as far as repairs go, because I saw nothing and got nothing for my money. Carl’s TV has a poor to very weak commitment to customer service and satisfaction and clear communication is virtually non-existent. Lansdale residents can make up their own minds, but I will never go back.
All USA
I am extremely dissatisfied with the Carl’s TV repair. I experienced a lack of customer service, and I saw no evidence of a commitment to customer satisfaction on the part of management or hired employees. Some of this could have been eased with clearer communication, but that is lacking in Carl’s also. Here is my experience. I have a dual CD player in which worked, but one side which also played, would not open. To be clear, both sides played, but one would not eject. I called Carl’s TV, a man told me that they did fix items like that, but they charge an upfront fee of $39.00 to evaluate the problem. I brought it right in. I was charged $45.00 to my credit card, which really did not compute even with the tax, but I let it go because I was told that the evaluation fee was applicable toward the repair. I told the man on the phone that I had a $100.00 limit on the repair. I waited for the diagnostic, 3 days, a week, finally at 10 days, final, I called I was told “Soon.” This must have stirred something because I did get a call the next day telling me that the repair was going to be an additional $105.00 for a total of $150.00. Clearly, this was over budget, so I asked if it could be packed up and I could pick it up. I waited the rest of that day, the following day was Sunday, and so I guess that doesn’t count. On Monday I called, “Can I pick up my CD unit?” I was told, “Oh the techs are on the road they won’t be back all day.” The next day there was a snowstorm that was predicted so I asked, begged and cajoled if there was any way that the unit could be put back together, NOPE! “It can’t be done.” The next day, I had to drive in the snow, and pay $45.00 for nothing. Another thing, I was charged a $4.00 fee for something that has to do with the environment. I was never explained why this applied to estimates so, I was charged $4.00 for looking at a broken CD player. What impact does that have on the environment? To add insult to injury, Carl’s added sales tax to that tax. Here’s my parting shot to bad communication, - I asked, what was wrong with the unit. I was told “some sort of a circuit problem.” Gee, I didn’t even get a reasonable, adult answer for my fee and my patience. Now, if I was told that the diagnostic would take almost two weeks, and had that questionable environmental fee and the problem been explained to me, then this bad review would never have been written. I can’t rate Carl’s TV quality as far as repairs go, because I saw nothing and got nothing for my money. Carl’s TV has a poor to very weak commitment to customer service and satisfaction and clear communication is virtually non-existent. Lansdale residents can make up their own minds, but I will never go back.