Office staff is terrible! When you try to talk to them about a concern/problem they interrupt you and will not listen to you. I was told I had a $20 credit. The woman that told me wanted me to keep it on my account for future use. I told her I would like a check instead...I could tell she did not want to do this but I insisted. Oh and at first she told me they could not give me a check and then when I insisted she said they could. She told me it would take 2 weeks. Well....4 weeks later I still had not received it and went into the office to talk to them....again interrupted and not listened to this person told me the paper work had not even gone through to give me MY MONEY. It's been over two weeks now and I still have not seen my money that they over charged me. I called today they again interrupted, over talked and would not listen to me. I was told they have to get a hold of their accountant and the check needs issued to them at their office then they mail it to me. Very disappointed. The only positive thing I can say about their office is Dr. Marie is wonderful. She is so kind.
All USA
Office staff is terrible! When you try to talk to them about a concern/problem they interrupt you and will not listen to you. I was told I had a $20 credit. The woman that told me wanted me to keep it on my account for future use. I told her I would like a check instead...I could tell she did not want to do this but I insisted. Oh and at first she told me they could not give me a check and then when I insisted she said they could. She told me it would take 2 weeks. Well....4 weeks later I still had not received it and went into the office to talk to them....again interrupted and not listened to this person told me the paper work had not even gone through to give me MY MONEY. It's been over two weeks now and I still have not seen my money that they over charged me. I called today they again interrupted, over talked and would not listen to me. I was told they have to get a hold of their accountant and the check needs issued to them at their office then they mail it to me. Very disappointed. The only positive thing I can say about their office is Dr. Marie is wonderful. She is so kind.