As my contact information hasn't changed, I don't understand how my contact info has been "disabled" and am at a loss to explain why the dealer hasn't been back in touch to see how I like my car, if I have any follow-up questions after the purchase or perhaps, more than a year later, if I might be in the market for a new one. I continue to get birthday cards and satisfaction surveys for the Honda that I traded in more than a year ago; I feel like Lancaster Mazda ought to do the same thing. A simple call or letter in the mail would be nice. They've had no problem sending post cards reminding me of service specials so taking a moment to send out a thank you card would be nice instead of soliciting for more business.
All USA
As my contact information hasn't changed, I don't understand how my contact info has been "disabled" and am at a loss to explain why the dealer hasn't been back in touch to see how I like my car, if I have any follow-up questions after the purchase or perhaps, more than a year later, if I might be in the market for a new one. I continue to get birthday cards and satisfaction surveys for the Honda that I traded in more than a year ago; I feel like Lancaster Mazda ought to do the same thing. A simple call or letter in the mail would be nice. They've had no problem sending post cards reminding me of service specials so taking a moment to send out a thank you card would be nice instead of soliciting for more business.