I had placed my order in the beginning of December knowing I was going to be in State College the day after Christmas but I wanted my sweatshirt before I had to travel as I am coming from Florida. Two weeks came and went and I decided to call. Just like the other reviews I got no answer and/or busy tone and no one would return my emails. Thankfully I have family up there and they went into the store for me with my order number. They gave my mother in law the sweatshirts that I had ordered right then and there. They were out of stock in the color I wanted for one of the sweatshirt but I settled on what they had and they refunded my shipping charges. I came up there and in the meantime I saw that my original order was then shipped the next day ( Dec.27th) and sent to my home in Florida. They had explained that they had been short staffed during the holidays and that all the college students had left to go home for the holidays. I am an understanding person but at the very least they could of sent out a mass email explaining the situation. So in the end I got my product twice and they refunded me some for the issues. The store itself is fine and I ended up buying some items while I was there but had I not of came to visit family who live there I probably would be in the same boat as everyone else.
All USA
I had placed my order in the beginning of December knowing I was going to be in State College the day after Christmas but I wanted my sweatshirt before I had to travel as I am coming from Florida. Two weeks came and went and I decided to call. Just like the other reviews I got no answer and/or busy tone and no one would return my emails. Thankfully I have family up there and they went into the store for me with my order number. They gave my mother in law the sweatshirts that I had ordered right then and there. They were out of stock in the color I wanted for one of the sweatshirt but I settled on what they had and they refunded my shipping charges. I came up there and in the meantime I saw that my original order was then shipped the next day ( Dec.27th) and sent to my home in Florida. They had explained that they had been short staffed during the holidays and that all the college students had left to go home for the holidays. I am an understanding person but at the very least they could of sent out a mass email explaining the situation. So in the end I got my product twice and they refunded me some for the issues. The store itself is fine and I ended up buying some items while I was there but had I not of came to visit family who live there I probably would be in the same boat as everyone else.