Mark J. Puharic Plumbing and Heating

We had a clogged pipe. Mark sends out a plumber. The plumber rips apart several pieces of pipe (no clogs there) and then realizes the clog is underneath the floor. He proceeds to auger the drain and tells us that whatever is in there "ain't coming out." He then gives us the following information. 1. We need to rip your basement floor up. 2. Your stationary tub is a goner. You are going to have to buy another one of those. 3. We won't know the extent of the clog until we incur around $2000 in costs to open up the floor and see what we can see. He calls his boss. Boss gets on the phone and says not to worry and that his guys will be out the next morning first thing. I asked for a quote on the job but he couldn't provide one..... only a random looking "proposal" with a bunch of hourly rates. But there is a note saying that we should be ready to fork over $1800 or so to get the floor open. I told him to give me a minute to think about all of this and I'll call him back. Then I find out that I am being charged $280 for what was done thus far. I decide to call another plumber to come and look at the basement to see if he could give me another bid on the basement dig. This plumber shows up the next day and says to me... "Before we talk digging up your basement... let me take a look at that clog." Within 5 minutes, and a nice blast of water, the clog was freed. I WAS ELATED! So I ask the plumber about the stationary tub and its need to be replaced. Guess what... the plumber fixed it with minimal parts and labor. After all was said and done, I contacted Puharic to let them know that the clog was easily taken care of.... and if I didn't make another call I would immediately be $2000 in the hole. I provided pictures of the simple repairs that we're made and I kindly suggested that it might be in their best interest to not charge me the $280. ZERO REPLY. Next day... I'm charged $280... THREE TIMES. I am currently working with the credit card company to get this taken care of. To wrap this up... I don't know what they were trying to pull off. They really wanted to bring in those jackhammers fast and get paid. I honestly feel that the unfixable clog was theater and drama to get us in a place of worry and they hoped to cash in on a quick decision. AVOID AT ALL COSTS.