Mattress Firm Plymouth Meeting

The customer service I received was truly heartening. I was treated with patience and the staff worked so hard to give me a great deal and the best bed for me. Lisa worked with me amazingly - every step through the education, selection and sales process. She CLEARLY explained the 30 day break in period MULTIPLE times... just saying. Special recognition to Keith as well for being a very genial and friendly sales manager who is really there for the customer and makes you feel comfortable and enjoy a laugh as you're browsing the store and making big decisions! Thank you Lisa, Keith and Mattress Firm. Would definitely do business again, and would recommend to anyone!

Absolutely disgusted by the quality of customer service we received. My fiancee and I were ecstatic to get a new mattress. We initially ordered a mattress with a great associate, Lisa who was helpful and efficient on getting us the mattress we picked out. After sleeping on the mattress for over two weeks our backs and necks were a mess! Understanding that this happens sometimes we went into Sleepy's again and were greeted by two men eating ice cream cones, one being the manager of this location. They were so extremely unprofessional and not helpful whatsoever. The manager explained that there was a 30 day policy from the manufacturing company that we HAD to sleep on this thing for another 2 weeks. I explained that we physically could not continue to sleep on the mattress and that we have been sleeping in our guest room because it was so uncomfortable. Instead of coming up with a resolution he explained his back troubles which was so unnecessary and not helpful at all. The other associate told us to deal with it for another 2 weeks because with these types of mattresses it takes at least a month for your body to get used to. What??!! That's absurd plus this was a $5,000 mattress! I'm pretty confident the back spasms and neck tension we were experiencing after 2 weeks can tell me that this mattress is not right for us. So still being hopeful that this mattress would magically conform to our comfort level we went home and slept on it for another week. After having the same problems we went into Sleepy's AGAIN. This time we had an associate who had been in the industry for almost 20 years and explained that this was the worst mattress we could have picked out for our weight and sleeping patterns. She immediately contacted the Regional Manager and he approved that we did not have to wait the full 30 day policy due to how uncomfortable we were. She ordered the mattress that we spent at least an hour picking out because we wanted to make sure this was the one and that we wouldn't have to go through this awful experience again. She ordered it and it was supposed to be out for delivery in the next 7 days. Ecstatic that we would be able to sleep again in the next week we follow up to confirm and make sure that we were getting our delivery and find out that they "forgot" to tell us that this would be a special order mattress and that they don't have this in any of there 1,000 stores and that we have to wait another 10 days. It would have been great if they told us this so we could have potentially made a different choice. Both my fiancee and I are in the service and customer service industry and this experience was beyond anything we've ever seen before. Not only unprofessional but inconsiderate and hardly knowledgeable. I would absolutely steer clear and we will never step foot in this place again.