Pep Boys Auto Parts & Service

I finally found a place that stands behind there work. I own a F-250 and this guy Shawn knows how to get the job done and done right. If there are any truck owners out there this is your shop. Thanks Shawn. If I could ild give this place a six star rating.

Honestly a nightmare. Don’t waste your time. This will be a novel. I have a nail in my tire and need it plugged. I was an hour & a half from their closing time so I called to see if they could do it - someone picks up says “can you hold” and before I even respond puts me on hold. 10 minutes later & no response back on the line I hung up and drove there. I pull up to the lane that literally says speed service with another sign next to it that says tire repair. The person who clearly was working the front desk and someone from the shop are revving a motorcycle in the general parking lot and laughing for a solid 5 minutes while I sit there. Finally he comes over and just looks at me so I say I have a nail in my tire and was wondering if they could plug it. Tells me I have to go inside and ask his boss. I go inside where the same front desk guy from the parking lot asks me what I need and tells me to go to the service desk. Meanwhile a girl who is also behind the front desk thought something about this was amusing because she’s laughing at this point. I ask the guy at the service desk if they can plug the tire and he says no come back at 8 am tomorrow. Fine. I ask him where calls to their store are received. He tells me the front desk. I said okay because before I drove all the way here I did call & was put on hold for 10 minutes until I hung up because no one ever picked the phone up. His response “oh I don’t know that would’ve been one of them” as he points to the front desk. Then I said okay, I also sat out back for 5 minutes while your front desk and the guy in back revved a motorcycle & talked in the parking lot. “Oh yeah, sorry about that”. Not even the fact that the place was empty, had another hour+ on the clock and couldn’t do it but the absolute lack of customer service and general manners was embarrassing. I’ll get my tire plugged elsewhere tomorrow morning.