Went to the ER w/my husband. Once we walked in I stated it will be a long wait. ER very crowded. From Triage nurse to discharge nurse all was outstanding. The Triage nurse never lost her sense of humor (we were sitting across from the triage room and could see through large glass windows) with patients and families. The nurse that placed us in the treatment room ( 4-hrs later) was very pleasant and when I asked for a snack- a lunch box was brought to me. Dr. Mark was very personable and displayed a very engaging demeanor. Answered all our questions (and we had a lot). Now - only issue was the registration front desk - asked questions (name, dob, reason for being here, were you here before) and all could hear so we had to reply in a very very low voice. What stood out the most was when we were leaving and a nurse acknowledge and apologized for our long wait - WOW...Yes, live in South Philly and this is my ER of choice. I also would recommend this ER. Thank you for the service you provided us.....
Went to the ER w/my husband. Once we walked in I stated it will be a long wait. ER very crowded. From Triage nurse to discharge nurse all was outstanding. The Triage nurse never lost her sense of humor (we were sitting across from the triage room and could see through large glass windows) with patients and families. The nurse that placed us in the treatment room ( 4-hrs later) was very pleasant and when I asked for a snack- a lunch box was brought to me. Dr. Mark was very personable and displayed a very engaging demeanor. Answered all our questions (and we had a lot). Now - only issue was the registration front desk - asked questions (name, dob, reason for being here, were you here before) and all could hear so we had to reply in a very very low voice. What stood out the most was when we were leaving and a nurse acknowledge and apologized for our long wait - WOW...Yes, live in South Philly and this is my ER of choice. I also would recommend this ER. Thank you for the service you provided us.....