I first made contact with this business back in early December looking for a distressed property to make into a 4 unit rental. Diana Rohrbaugh was the one to help me out. I told her what I was looking for and we discussed it briefly for a little bit, she told me that she would put me into their online system to start sending me potential houses to consider.
After a week or two went by I stopped back and said I wasn't receiving any emails. Diana said she thought that she put me on the list but she would have to check. Roughly a week and a half later I received an email for her with two listings of houses that were already multi units. I decided to stop in and talk to her one day and explain that I was not looking for houses that were already multi-units but rather large houses to turn into multi units. I also was going to go more into detail on the location and property specifics at this time as well. Diana came out of her office and said she was busy that day and that I would have to email her to set up a time to meet next week. So i went back to my place an emailed her about meeting within an hour. She never responded! So the next week I went over to see if she could meet and the receptionist told me she was out showing a property. I left my number with the receptionist and told her to give it to Diana to give me a call when she gets back. I never got a call!
So I emailed her and asked her what was going on. She replied and said those were the only two houses coming up in my specified price range. At this point I was wondering if she was capable of doing the job, because I had clearly told here at least twice that I was looking for a large distressed house to make a 4 unit, not a house that is already a multi unit. She clearly must not have been listening to anything I told her multiple times.
I went in later that day and asked to get another realtor because she was clearly to stupid to help me. Tim Heimbach came around the corner and claimed to be the manager and told me that he was aware of the situation. He literally spent the entire time scolding me for referring to Diana as stupid. He did not even care to mention or apologize for the fact that she screwed up on what I was looking for in the first place.So I asked for the owners number and the receptionist gave me his business card. I emailed him over a week ago and called him numerous times and the phone call always goes to voicemail. He clearly does not care about potential buyers! I would avoid this company at all costs!
All USA
I first made contact with this business back in early December looking for a distressed property to make into a 4 unit rental. Diana Rohrbaugh was the one to help me out. I told her what I was looking for and we discussed it briefly for a little bit, she told me that she would put me into their online system to start sending me potential houses to consider. After a week or two went by I stopped back and said I wasn't receiving any emails. Diana said she thought that she put me on the list but she would have to check. Roughly a week and a half later I received an email for her with two listings of houses that were already multi units. I decided to stop in and talk to her one day and explain that I was not looking for houses that were already multi-units but rather large houses to turn into multi units. I also was going to go more into detail on the location and property specifics at this time as well. Diana came out of her office and said she was busy that day and that I would have to email her to set up a time to meet next week. So i went back to my place an emailed her about meeting within an hour. She never responded! So the next week I went over to see if she could meet and the receptionist told me she was out showing a property. I left my number with the receptionist and told her to give it to Diana to give me a call when she gets back. I never got a call! So I emailed her and asked her what was going on. She replied and said those were the only two houses coming up in my specified price range. At this point I was wondering if she was capable of doing the job, because I had clearly told here at least twice that I was looking for a large distressed house to make a 4 unit, not a house that is already a multi unit. She clearly must not have been listening to anything I told her multiple times. I went in later that day and asked to get another realtor because she was clearly to stupid to help me. Tim Heimbach came around the corner and claimed to be the manager and told me that he was aware of the situation. He literally spent the entire time scolding me for referring to Diana as stupid. He did not even care to mention or apologize for the fact that she screwed up on what I was looking for in the first place.So I asked for the owners number and the receptionist gave me his business card. I emailed him over a week ago and called him numerous times and the phone call always goes to voicemail. He clearly does not care about potential buyers! I would avoid this company at all costs!