I don't know if anyone at SEARS will see this or care, but I had a great experience with an employee and need to tell someone. I have very low expectations going into sears looking for some info and to buy a couple shirts. This is the 3rd time I looked for help on this and the 1st 2 times i walked out angry and unhelped. But today I met a SALESMAN. Ali is a young guy in the lands end area of the men's clothing section of Montgomeryville Mall Sears. If Sears had 100 more like him, they would never go out of business, indeed, SEARS would regain it's leadership. Ali told me to please wait till he finished with another customer, ordered what I wanted online shipped to my home, explained the difference in the products and then went on to the next customer. I was never better helped at any retail store including Nordstrom's. Sears You can not afford to let Ali go. Good man saved a very good customer.
All USA
I don't know if anyone at SEARS will see this or care, but I had a great experience with an employee and need to tell someone. I have very low expectations going into sears looking for some info and to buy a couple shirts. This is the 3rd time I looked for help on this and the 1st 2 times i walked out angry and unhelped. But today I met a SALESMAN. Ali is a young guy in the lands end area of the men's clothing section of Montgomeryville Mall Sears. If Sears had 100 more like him, they would never go out of business, indeed, SEARS would regain it's leadership. Ali told me to please wait till he finished with another customer, ordered what I wanted online shipped to my home, explained the difference in the products and then went on to the next customer. I was never better helped at any retail store including Nordstrom's. Sears You can not afford to let Ali go. Good man saved a very good customer.