AT&T

The customer services here is TERRIBLE!! Do not, I repeat, do NOT, go to this at&t store! After moving up to the Franklin area and being a long time customer of at&t, I dropped my plan and went to another company because of the reps they have working here! I paid for insurance on my phone for months on end, and it turns out that they never applied the insurance to my plan. They broke my phone, RECHECKING it to apply the insurance, and then tried pushing a back up battery on me to replace the one they broke, wanting to charge me for their mistakes. Literally destroyed my phone right there. Then I STILL had to pay a $50 service fee just to get my new one! To add to the frustrations, the managers are the ones who are suppose to look over the new employees work, and never do, and caused my plan cost to skyrocket every month. At&t was probably sick of my calls and hours of my time that I spent fighting with them over the Franklin, PA rep mistakes. I will NEVER go back to their service EVER again. Not after I went through. I can't even pay my last bill because they automatically sent it to berkheimer when I dropped them!!