I have had terminix contracts since moving into my house. Initially because we had termites which took them more than a year to eliminate. Then regular treatments for years. More than a year ago our house was invaded by tiny ants. Not only have they not been able to eliminate the issue after more than a year they continued to charge me for the visits. Only after i complained loudly about the fact that I have not been able to store food in my kitchen for more than a year. did they escalate the treatments briefly and wipe the charges briefly. They stopped coming out to follow up, did not schedule for more treatments, and when I called was told they wanted to wait a bit longer for the next phase, of treating between the walls. Months went by and nothing so again another angry call and mentioning of cancelling of contracts since they seem unwilling or unable to finish the job. This resulted in one round of phone tag, and then nothing for a few more weeks. Called again and now they are not going to treat between the wall because I expressed concern over the age of the home and not knowing what is behind the walls. They used this as an excuse to not do that step even though the promised the service. They are the professionals after all, and should know how to deal with 200+ year old homes that may have hidden hazards. I just felt it needed pointed out. So now i am getting harassed about outstanding bills from them again, still have no food stored in my kitchen that is not in airtight containers, and they will not put the treatment between the walls as promised, they will only treat behind surfaces like the counter backsplash and appliances. Additionally I now need to wait further until they can find time to come out if they even do. Sad service and has left me with over the counter bait traps and poisons they place all over my kitchen. This has been beyond stressful and very aggravating. I am very angry and even more grossed out at the ongoing issues that have been left unresolved and their demands to be paid for something they have yet to resolve in good faith.
All USA
I have had terminix contracts since moving into my house. Initially because we had termites which took them more than a year to eliminate. Then regular treatments for years. More than a year ago our house was invaded by tiny ants. Not only have they not been able to eliminate the issue after more than a year they continued to charge me for the visits. Only after i complained loudly about the fact that I have not been able to store food in my kitchen for more than a year. did they escalate the treatments briefly and wipe the charges briefly. They stopped coming out to follow up, did not schedule for more treatments, and when I called was told they wanted to wait a bit longer for the next phase, of treating between the walls. Months went by and nothing so again another angry call and mentioning of cancelling of contracts since they seem unwilling or unable to finish the job. This resulted in one round of phone tag, and then nothing for a few more weeks. Called again and now they are not going to treat between the wall because I expressed concern over the age of the home and not knowing what is behind the walls. They used this as an excuse to not do that step even though the promised the service. They are the professionals after all, and should know how to deal with 200+ year old homes that may have hidden hazards. I just felt it needed pointed out. So now i am getting harassed about outstanding bills from them again, still have no food stored in my kitchen that is not in airtight containers, and they will not put the treatment between the walls as promised, they will only treat behind surfaces like the counter backsplash and appliances. Additionally I now need to wait further until they can find time to come out if they even do. Sad service and has left me with over the counter bait traps and poisons they place all over my kitchen. This has been beyond stressful and very aggravating. I am very angry and even more grossed out at the ongoing issues that have been left unresolved and their demands to be paid for something they have yet to resolve in good faith.