Victory Chrysler Dodge Jeep Ram

Came to Victory to get the fog lights on my Dodge Charger programmed. Had me in and out in 30 mins. Great Staff, Great Location!!

I have taken my car to this service department for the past several years. When I first started, the service was great and the staff at the front desk were helpful and polite. The service has gone down hill and the last two times that I have taken a vehicle there have been terrible. We have had trouble with the battery light coming on and the check engine light was on. We replaced the catalytic converter and they put a new computer module in. A week later the same thing happened. They told us we needed to replace the other catalytic converter at a cost of almost $900. They couldn't tell us what was wrong with the battery light (although the alternator is currently recalled without parts to fix it). We took it to an independent service department and they told us they were not sure what was going on with the computer. The check engine light is now out so we would have spent $900 for nothing. We feel that they didn't really try to figure out what was going on in either instance. They just told us we needed to replace parts. The most recent time I took our new Jeep in for routine factory maintenance. I scheduled the appointment on line and got a confirmation email. When I arrived, they told me they didn't have me on the schedule and that it would be an hour and a half before they could get me in because they didn't have the number of people there to do it. I was also told that they are having trouble with the online system. Neither of these issues are the customers fault. On their website it says "treat every customer as if it were your mother." This is not how I was treated. I will not be taking a car back here for service.