Kitchen Project: counter top and back splash removal (existing tile counter and back splash) and replacement (with granite counter top and new tile back splash). $7,100 estimate (signed with contract).
Project Summary: Over budget & Over schedule
Dates: Began process with Visions in June 2016, contract signed (and 1/3 deposit given) on July 1, removal and installation not complete until August 26.
Length: 8 weeks after 1/3 deposit given to complete the project. Week of project, after schedule was confirmed via email 2x, project extended an extra day with no consideration of customer having to take an extra day off of work. First day for removal of countertops and backsplash, contractors did not arrive at the house until 5:30-6:00pm in the evening, worked until approximately 9:00pm without finishing.
Scope of Project: Did not change throughout the project
Communication: Customer had to continually email Visions for scheduling and updates. Customer offered to cancel contract prior to schedule of installation as process was taking longer than acceptable - owner did not accept offer.
Finished Project: Looks good, and contract laborers are as good as they can be considering their circumstances; scheduling and communication from a management level at this company makes them not worth using. Owner came to house on last day of project, for final 10 minutes, and asked to collect final payment - ironically, sink was not hooked up correctly (not did owner inspect) and leaked through the night causing me to hire a plumber to come hook it up.
All USA
Kitchen Project: counter top and back splash removal (existing tile counter and back splash) and replacement (with granite counter top and new tile back splash). $7,100 estimate (signed with contract). Project Summary: Over budget & Over schedule Dates: Began process with Visions in June 2016, contract signed (and 1/3 deposit given) on July 1, removal and installation not complete until August 26. Length: 8 weeks after 1/3 deposit given to complete the project. Week of project, after schedule was confirmed via email 2x, project extended an extra day with no consideration of customer having to take an extra day off of work. First day for removal of countertops and backsplash, contractors did not arrive at the house until 5:30-6:00pm in the evening, worked until approximately 9:00pm without finishing. Scope of Project: Did not change throughout the project Communication: Customer had to continually email Visions for scheduling and updates. Customer offered to cancel contract prior to schedule of installation as process was taking longer than acceptable - owner did not accept offer. Finished Project: Looks good, and contract laborers are as good as they can be considering their circumstances; scheduling and communication from a management level at this company makes them not worth using. Owner came to house on last day of project, for final 10 minutes, and asked to collect final payment - ironically, sink was not hooked up correctly (not did owner inspect) and leaked through the night causing me to hire a plumber to come hook it up.