This customer service experience was exceptional.
If I could give more than 5 stars, I would. I was in a real pinch - service early the next morning in a town far from home and it was 8:30 PM!! I called and left a "shot in the dark" message -- if you are an early riser and hear this, please help me send flowers. I was shocked to receive a call back in only a few minutes. As luck would have it, the shop owner was in the shop and called. "Why not make it happen?", she said... And she did!! For a flower delivery 11 hours later in the morning! I know you can't count on someone being at work super late and still being receptive to a work order, but the stars aligned for this jam. The order was delivered on time and the recipients surprised to receive the beautiful arrangement. Thank you!!
All USA
This customer service experience was exceptional. If I could give more than 5 stars, I would. I was in a real pinch - service early the next morning in a town far from home and it was 8:30 PM!! I called and left a "shot in the dark" message -- if you are an early riser and hear this, please help me send flowers. I was shocked to receive a call back in only a few minutes. As luck would have it, the shop owner was in the shop and called. "Why not make it happen?", she said... And she did!! For a flower delivery 11 hours later in the morning! I know you can't count on someone being at work super late and still being receptive to a work order, but the stars aligned for this jam. The order was delivered on time and the recipients surprised to receive the beautiful arrangement. Thank you!!