I had a negative customer service experience at Calhoun. I was immediately and impolitely turned away from Calhoun Jewelers after requesting an appraisal; the one person who was capable of performing appraisals was busy for another six weeks.
In a small town and in a small store like this, I understand if there's one person on staff who performs appraisals. What made my experience negative is that any of the three idle employees could have offered to look at what I wanted appraised and provided an informal appraisal, or offered any remedial step in the appraisal process until their one person was no longer busy, or thought of anything else that would have addressed the reason for my visit.
Instead, I was promptly turned away, the staff too busy talking to each other with no one else in the showroom. I left Calhoun feeling snap judged and frustrated that I was quickly determined not worthy of Calhoun's business.
There are too many other friendly jewelers in the area to accept Calhoun's employee's behavior. I will never be back.
All USA
I had a negative customer service experience at Calhoun. I was immediately and impolitely turned away from Calhoun Jewelers after requesting an appraisal; the one person who was capable of performing appraisals was busy for another six weeks. In a small town and in a small store like this, I understand if there's one person on staff who performs appraisals. What made my experience negative is that any of the three idle employees could have offered to look at what I wanted appraised and provided an informal appraisal, or offered any remedial step in the appraisal process until their one person was no longer busy, or thought of anything else that would have addressed the reason for my visit. Instead, I was promptly turned away, the staff too busy talking to each other with no one else in the showroom. I left Calhoun feeling snap judged and frustrated that I was quickly determined not worthy of Calhoun's business. There are too many other friendly jewelers in the area to accept Calhoun's employee's behavior. I will never be back.