I was a customer and was happy till I had a terrible thing in my families life and my husband was laid off. I had to close my children's savings accounts and had to move to another state to start over again. I did not close my checking account right away. I was not sure where I was going. I left my account in GOOD standing. SEVERAL months go past and a yearly fee came out from a agency my husband forgot about. Unfortunately it threw my account in the neg. The bank continued to take money out of my account every couple of weeks, BEING OUT OF STATE and set up for email statements(THAT I NEVER RECEIVED) I had NO CLUE. Several months and over 200 in neg because of fees a outside agency contacts me in New York to collect the money. NOT ONE TIME did the bank try to contact me. I call them as soon as I found out, the manager called me back several times then stopped calling me. I finally called her back and she said there is nothing she could do for us. In fact there is nothing she would do for me EVEN with us being good customers. I understand we Oops and forgot about a direct debit. But I feel as a person, and a former employee of another bank THERE IS something they could of done to help someone out that were good customers, we were not trying to take advantage of the system and we had a hard thing happen to us with being laid off. I would not choose this bank to do your banking w/ if you want a bank to look out for your best interest.
All USA
I was a customer and was happy till I had a terrible thing in my families life and my husband was laid off. I had to close my children's savings accounts and had to move to another state to start over again. I did not close my checking account right away. I was not sure where I was going. I left my account in GOOD standing. SEVERAL months go past and a yearly fee came out from a agency my husband forgot about. Unfortunately it threw my account in the neg. The bank continued to take money out of my account every couple of weeks, BEING OUT OF STATE and set up for email statements(THAT I NEVER RECEIVED) I had NO CLUE. Several months and over 200 in neg because of fees a outside agency contacts me in New York to collect the money. NOT ONE TIME did the bank try to contact me. I call them as soon as I found out, the manager called me back several times then stopped calling me. I finally called her back and she said there is nothing she could do for us. In fact there is nothing she would do for me EVEN with us being good customers. I understand we Oops and forgot about a direct debit. But I feel as a person, and a former employee of another bank THERE IS something they could of done to help someone out that were good customers, we were not trying to take advantage of the system and we had a hard thing happen to us with being laid off. I would not choose this bank to do your banking w/ if you want a bank to look out for your best interest.